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A good business is good at making growth a reality; a great business takes one step further by allocating resources and growing the business where it counts. As businesses move toward the cloud, they find themselves having more resources to do what they do best: becoming competitive in their respective market sectors. This gradual shift from vertical integration of all operational tasks in a company allows a company to focus on its key goals without worrying about managing and maintaining other secondary operations. Customer Service in an important service offered by any company that wishes to maintain a good relationship with potential and existing customers and clientele. Good customer service requires a human understanding that computers cannot replicate. Research has shown that more than eighty percent of potential consumers will react negatively to automated customer service and search for the competition to fulfill their needs. The obvious choice would be to have a call center and/or live chat. However, an in-house customer service call center is a large investment and may not always fit the business needs and financial restraints of a company. This is where Telegraz can help (your) company (companies) achieve in delivering a great customer service experience without all the overhead, set-up delays and higher domestic human resource expenditures that come with in-house operations. Where Telegraz excels beyond its competition is the dedication it has to enhancing the cultural continuity between its users and its operators. Breaking the language barrier is only the first step in achieving great customer service. In addition, Telegraz's call center representatives are capable in fulfilling a variety of customer service roles as demanded. The majority of Telegraz's operators are well educated and eager to learn and adapt to a wide variety of situations. With all these features also comes data security and confidentiality that is second to none in this industry. Telegraz takes care of everything. There is no worrying about call loads, if a call center can handle a demand, if the connections are fast enough. And, everything comes at a competitive price that on averages saves a company more money than if even an Indian call center were to be used.





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